Frequently Asked Questions
Welcome to our FAQ section! Here, you’ll find answers to common questions about our services, staffing, and care processes at TrueArk Healthcare. We aim to provide you with the information you need to make informed decisions about your healthcare options.
TrueArk Healthcare offers a variety of services, including nursing care, personal care, and specialised support for different medical conditions. Click here to see our complete list of services.
TrueArk Healthcare is unique because of our family-centered approach. We focus on providing personalised, high-quality care that honors each person’s needs and dignity, treating every client with the same compassion we would want for our own families.
Yes, we encourage family members to participate in the assessment. Their insights can help us better understand your needs and preferences.
We provide both short-term and long-term care options to meet your needs. Whether you need temporary help after a medical procedure or ongoing support for a chronic condition, our team is ready to assist you.
We believe in continuous learning, so our staff regularly participates in training and professional development programs to stay updated on the latest healthcare standards and techniques.
Personal care involves support with activities such as bathing, dressing, grooming, toileting, and mobility assistance. Our carers focus on ensuring dignity, comfort, and respect during these tasks to help you maintain your independence.
All TrueArk Healthcare, our carers receive comprehensive training, both in-person and online, covering best practices, safety protocols, and specialised skills to handle diverse healthcare needs, ensuring they are fully prepared to deliver high-quality care.
We have a rigorous hiring process that includes thorough background checks, interviews, and skills assessments to ensure that we bring on board only the most qualified and compassionate professionals.
Yes, you can request a carer of a specific gender, and we will do our best to accommodate your preference.
Carers receive detailed summaries about each client’s needs and preferences. We also have regular team meetings to talk about care strategies, making sure everyone is informed and on the same page with the care plan
TrueArk Healthcare upholds high care standards through regular quality assessments, client feedback, and ongoing staff training. We are dedicated to continuously improving our services to meet and exceed expectations.
During the initial assessment, we gather information about your health history, current needs, and personal preferences. This helps us create a tailored care plan just for you.
If you wish to change your care package, we require notice. Please contact our team for specific details about the notice period, which can vary based on your current package.
The assessment usually takes about one hour. We want to make sure we cover everything you need while keeping the process comfortable for you.
Carers do not perform full housework duties. However, they can assist with light tasks such as tidying up or preparing simple meals.
We strive to have carers arrive at a consistent time for each visit. However, as the care industry can be unpredictable, we allow carers a 30-minute window on either side of the scheduled time to accommodate any unforeseen circumstances, such as delays or emergencies.
Yes, we aim to provide you with a regular carer to ensure consistency and build a trusting relationship. In cases where your regular carer is unwell or on annual leave, we have a buddy system in place. This means another carer, who is familiar with your needs, will step in to ensure uninterrupted care.
To cancel your care services entirely, we require a notice period of 4 weeks.
Yes, if you would like to change your carer, simply let us know. We are happy to accommodate your request and will work to match you with a carer that better suits your needs.
Can I give my carer gifts?
While we understand the gratitude you may feel towards your carer, we kindly ask that you refrain from giving gifts. A simple thank you is always appreciated!
